Most of us take pride in providing great service to our customers. When we do something well, we experience greater job satisfaction and are motivated to excel. Conversely, when we are having a difficult time with a client or a conflict erupts with a customer, it has a profound impact on our day. Conflict
Debra A. Warren, CACM®, PCAM® is Vice President of Client Relations at Associa®. Debra has more than 25 years of experience in community association management, 15 years of experience as an educator, and is a nationally recognized expert in the field of manager and board training. She is a featured speaker at regional and national
Developing the annual calendar
One of the most important roles of the Board of Directors for a community association is to establish the direction of the association and allocate the necessary resources. Most of this work is done through the approval of your annual budget, which many of you just completed for 2013. The resources you have available to allocate