Monthly Archives: July 2012

at_getagrip0712

Getting a Grip

Getting a grip on being a board member of a residential association has proven to be more difficult than one would expect. After all, you have your governing documents- the Bylaws, which tell you how the association is to be structured and handled from an administrative viewpoint; the Declaration of Covenants, which delves into the

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at_fha0712

FHA & Condos

Prior to the “Great Recession,” condo associations did not give much thought to FHA financing. For many years, FHA provided less than 3 percent of all financing for condo purchases. The buyers they financed had low down payments, which many boards felt posed a risk to their viability as residents. This conventional wisdom governed the

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at_maintenance0712

Hiring a Great Maintenance Worker

Great community association maintenance workers are a major asset in so many ways. They bring a huge sense of pride to their supervisors and the community they work for and are often referred to as “gems.”  This comparison to valuable merchandise is accurate, and that is exactly what great maintenance workers are: a precious commodity.

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at_customers0712

Customers and Conflict

Most of us take pride in providing great service to our customers. When we do something well, we experience greater job satisfaction and are motivated to excel. Conversely, when we are having a difficult time with a client or a conflict erupts with a customer, it has a profound impact on our day.   Conflict

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at_keepingcomm0712

Keeping Community – Top Five Management Trends

In this day of fast-paced, volume-packed, “catch me if you can” mentality, community managers are often moving tons of information, communicating to an extensive audience, adhering to suppressive laws and documents and wondering if they can meet their client’s expectations.   So what characteristics separate the great managers?   We’ve narrowed these characteristics into five

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